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Guest Relations Officer
1 Year or Less
Established in 2009
Oakridge Business Park, 880 AS Fortuna Street, Banilad, Mandaue City, Cebu
Total vacancies for this job title: 1
Posted On: August 12, 2022
Job ID: 408161
GUEST RELATIONS OFFICER
The GUEST RELATIONS OFFICER tracks all points of customer engagement addresses customer queries and identifies ways to improve our customer services. should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.
DUTIES & RESPONSIBILITIES
Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with IT developers, as well as the operations, marketing, and sales teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Make memorandums and announcements to customers.
A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
At least 2 years of experience as a customer experience specialist, or a similar customer support role.
Extensive experience in gathering and interpreting customer experience information.
Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office,
Exceptional interpersonal skills and a client-centered approach.
Great organizational and time management abilities.
Superb communication both oral and written communication, collaboration, and problem-solving skills. Comfortable using a computer for various tasks.