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Guest Relations Officer

1 Year or Less
Established in 2009
51-200 Employees
Oakridge Business Park, 880 AS Fortuna Street, Banilad, Mandaue City, Cebu
Total vacancies for this job title: 1
Posted On: August 12, 2022
Job ID: 408161

Details

GUEST RELATIONS OFFICER

 

The GUEST RELATIONS OFFICER tracks all points of customer engagement addresses customer queries and identifies ways to improve our customer services. should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.

 

DUTIES & RESPONSIBILITIES

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.

  • Collaborating with IT developers, as well as the operations, marketing, and sales teams to enhance customer services and brand awareness.

  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

  • Identifying customer needs and taking proactive steps to maintain positive experiences.

  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.

  • Documenting processes and logging technical issues, as well as customer compliments and complaints.

  • Make memorandums and announcements to customers.

JOB REQUIREMENTS

  • A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.

  • At least 2 years of experience as a customer experience specialist, or a similar customer support role.

  • Extensive experience in gathering and interpreting customer experience information.

  • Solid knowledge of online customer engagement platforms and channels.

  • Proficiency in MS Office,

  • Exceptional interpersonal skills and a client-centered approach.

  • Great organizational and time management abilities.

  • Superb communication both oral and written communication, collaboration, and problem-solving skills. Comfortable using a computer for various tasks.

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