Technical Coordinators

NEEDINK SALES & SERVICES INC.

Is currently looking for:

TECHNICAL COORDINATORS – CEBU BRANCH

Job details

Pay:

• Daily Minimum Rate                

Job Type:

• Full-time

• Permanent

Number of openings for this position:

• 1

Schedule

• 8-hour shift

Benefits:

• Paid training

• Promotion to a permanent employee

• Company events

• Health insurance

• Company Christmas gift

Job description

Job Summary:

Provide and answers customer technical support and assistance. And to provide exceptional service and customer satisfaction.

Job Details:

• Provides technical support for field technicians generally via phone.

• Administers work and deployment schedule and assignments and supervises the progress of assignments of technical personnel.

• Provide information and updates to Sales Executives concerning their client’s service activities.

•  Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

•  Maintain detailed records of daily interactions with customers like installation activities, reported issues, and field services activities of our field technician by updating and keying in all this information to our database (TSMS).

• Conduct basic troubleshooting via phone to all reported technical concerns to clients.

• Receive and report unresolved client’s technical problems or concerns via phone to Technical personnel

• Process advanced replacement printer units.

• Report and process replacement and under warranty printer units.

• Provide and process printer parts request by Technical personnel. 

• Request and ensure sufficient stocks of printer parts in the branch.

• Provide reports weekly and monthly of technical activities.

• Assigned PMS schedule of all service printer units deployed to clients.

• Closed and verify clients of technical service activities 

• Adhere to all company policies, procedures and business code of ethics

• Performs other related duties assigned

Job Requirements:

• Must possess at least Bachelor’s/College Degree in any related course

• At least 1 year(s) of working experience in the related field is required

• Knowledgeable of clerical and administrative procedures and systems such as filing and record filing

• Excellent polite and persuasive communication skills

• Passionate, hard worker, and well-organized professional with the power to prioritize and multitask

• Ability to handle multiple tasks and clients’ requests at a time