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Front Office Associate

1 Year or Less
With Business Certificates
Established in 2017
201-500 Employees
Corte, Carmen, Cebu
Total vacancies for this job title: 2
Posted On: August 5, 2022
Job ID: 407849




About the Role:

  • Front Office Associate serves as first point of contact of our guests and manages all the services and accommodation they need by following the company’s standard.

Duties and Responsibilities:

  • Performs all check-in and check-out process.

  • Provide information about our hotel, available rooms, rates, and amenities.

  • Register guests collecting necessary information (like contact details and exact dates of their stay).

  • Welcome guests upon their arrival and assign rooms.

  • Ensure compliance to all established manual, standards, and computer procedures.

  • Monitor all inquiries for reservation and manage all communication with guests and other departments.

  • Maintain effective professional relationship with all guests and provide best quality service through phone or in person.

  • Greet all guests with courtesy at all times.

  • Maintain updated records of bookings and payments.

  • Respond to clients’ complaints in a timely and professional manner.

Preferred Qualifications & Experience:

  • Degree in hotel restaurant management is a plus.

  • Experience is an advantage.

  • Excellent in providing customer service.

  • Excellent communication and organizational skills.

  • Computer literate and has experience with hotel reservations software.

  • Preferably lives near Carmen, Cebu.

  • Fresh graduates are welcome to apply.

How to Apply

  • Write an email with a subject header of the position you are applying for: Front Office Associate

  • Send your resume, application letter, TOR/Diploma, COE and other credentials to:

  • Send an enquiry to Angel - 09605055684


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