Technical Support Representative
₱18,000 - 30,000 per month
2 to 4 Years
With Business Certificates
Established in 2017
SM Lanang Premier, SMX Convention Center, 13-B, Davao City, Davao del Sur
Total vacancies for this job title: Over 10
Posted On: September 23, 2022
Job ID: 407816
TECHNICAL SUPPORT REPRESENTATIVE
Excellent English communication skills.
Advanced problem-solving skills and effectively communicate with customers and work groups.
Preferably can communicate with customers at various technical levels using common terms.
Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner.
Ability to multi-task and have organizational skills.
Ability to work under pressure in a positive culture.
Ability to work from home in a quiet environment free of background noise and interruption.
Willingness to work in a Technical account environment.
Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.
Technical Skills & ISP Requirements:
Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc).
Good understanding of PC components and functionality.
PC and gadget experience - Personal computer (PC) or Apple Mac computer, Smartphones, Digital Music Players, Tablets.
Hardware and Software troubleshooting skills.
Familiar with software installation.
Must have a strong and stable internet connection at home.
With at least 25 mbps postpaid subscription and proof of internet billing; actual speed of at least 20 mbps download and not less than 10 mbps upload.
Experience, Education, Age:
At least 1 year of Technical Support experience preferably with basic to intermediate knowledge in troubleshooting (cable, internet, phone services, VOIP) in a call center environment.
Technical Support experience in a Telco program is a plus.
Completed Senior High School or it’s equivalent (2nd year college).
Computer and IT related course is a plus. (not required but preferred).
Legal age of employment; at least 18 years of age