Customer Service Representative | Financial Account

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CUSTOMER SERVICE REPRESENTATIVE | FINANCIAL ACCOUNT

Basic Qualifications: 

• Candidate must have Good English Communications skills both in verbal and written.

• Must have completed at least 2 years in college (with no back subject/s; technically incoming 3rd year); or a graduate of 2-year Associate degree.

• Must be amenable to work on a hybrid setup - combined WFH and onsite, willing to work on shifting and graveyard schedule, work on holidays and weekends.

• Must have at least 25MBPS wired-plan internet connection for own utilization – meaning not shared during working hours.

• Must have an available phone either Android or IOS with OS version 8 and above.

• Must be residing within Cebu province (non-island; can only be reached through land transportation)

• Open to candidates without BPO experience

Duties and Responsibilities:

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);

• Resolve credit inquiries on new accounts;

• Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction;

• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;

• Comply with over-all call quality standards;

• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.