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Accenture Cebu | BPO Operations Manager (EH 1196)

Top Management
With Business Certificates
Established in 1989
5001-10,000 Employees
16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Apas, Cebu City, Cebu
Total vacancies for this job title: Over 20
Posted On: June 23, 2022
Job ID: 406974

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Be part of one of the biggest and most stable organizations in the world!


Duties and Responsibilities:

  • Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the resolution by leveraging Accenture’s full capabilities.

  • Improve client and customer relationships working with Client Account and Account Management Team leadership

  • Plan, deliver and execute project(s) and program(s)

  • Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center)

  • Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement

  • Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)

  • Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies

  • Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets


  • Bachelor's degree holder

  • Must have at least 12 years overall experience in Operations under BPO industry

  • Must have at least 3-5 years of experience as Operations Manager under BPO industry

  • Must have strong contact center background

  • Must have an experience in handling multiple stakeholders

  • Must be amenable to work in Accenture Cebu 

Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives

  • Night differential

  • Loyalty, Christmas gift, Inclusion and diversity benefits

  • Paid sick and vacation leaves

  • Expanded maternity leave up to 120 days*

  • HMO coverage (medical and dental) from day 1 of employment

  • Life insurance

  • Employee stock purchase plan

  • Retirement plan

  • Flexible working arrangements

  • Accessible locations

  • Healthy and encouraging work environment

  • Career growth and promotion opportunities

*Terms and conditions apply

How to Apply

  • Click on “Apply Now” to submit your application and upload your updated resume.

  • In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during interviews, a snapshot of your image will be captured for the same purpose.

  • For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history, and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.