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Assistant Manager - Plan Member Admin

Managerial / Supervisory
Open to Work From Home
With Business Certificates
Established in 1889
1001-5000 Employees
Newtown Boulevard, Mactan, Lapu-Lapu City, Cebu
Total vacancies for this job title: 1
Posted On: June 30, 2022
Job ID: 406929

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Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.


Working Arrangement



The Opportunity


The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager - Plan Member Admin with the resources to solve critical problems for the future of our business, which is why we need you. 


What motivates you?

  • You obsess about customers, listen, engage and act for their benefit 

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters 

  • You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

  • Bachelor’s degree in any discipline

  • Consistently meeting/exceeding job requirements in the past 12 months

  • Should not have any attendance issues or disciplinary action in the past 12 months

  • Solid people handling skills including recruiting, performance management and staff development

  • Excellent organizational and time management skills

  • Effective communication, interpersonal, influencing and negotiation skills

  • Ability to work independently and efficiently in a team oriented, high demand and fast paced environment

  • Ability to problem solving and decision-making skills

  • Strong relationship and client management skills

  • Professional attitude and client service orientation; collaborative and results-oriented

On the job you will: 

  • Manage the team’s day to day operation to ensure that SLA is met

  • Handle escalations on a timely manner

  • Conduct recruitment and hiring

  • Assist in workforce management duties such as schedule and leave management

  • Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation and development of staff

  • Review, collect, and summarize quality control and business reports

  • Assist in conducting a regular training needs analysis for personal and professional development of the staff

  • Identify opportunities for process improvement recommendations

  • Partner with HR about any payroll and disciplinary measure concerns

  • Facilitate meetings to disseminate announcements, discuss policies and calibrate process

  • Assist immediate supervisor in coordinating team resources, monitoring team activities, and preparing reports

  • Such other duties and functions as assigned by Operations Management

 Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better

  • A leadership team dedicated to your growth and success 

  • A bold ambition and set of goals to be a leader in driving transformation in our industry 

  • Our best. Every day. 

Learn more about opportunities with us at    


Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.


About John Hancock and Manulife


John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at