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Communications and Customer Service Trainer

2 to 4 Years
With Business Certificates
Established in 2004
201-500 Employees
Lahug, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: June 23, 2022
Job ID: 406873

Details

CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.

We are continuously seeking individuals who are highly motivated, energetic, flexible, career-driven, and most importantly, people-oriented. We aim to build a company that provides the best technical and customer service available.

We are looking for a Communications and Customer Service Trainer.

 

Company Perks and Benefits:

  • Free one meal a day

  • Emergency Loan and other Financial Assistance Program

  • Free 24 Hours snacks and beverages

  • Health Insurance

  • Health Subsidy

  • Interest-Based Clubs

  • Retirement Plan/ Life Insurance

  • Savings Plan

  • Team Socialization Allowance

  • Perfect Attendance Bonus

  • Quarterly Perfect Attendance Bonus

  • Year-End Performance Bonus Plan(Company discretion)

  • And much more!

QUALIFICATIONS:

  • Must have a Bachelor’s degree preferably in Education, AB English, or Mass Communication

  • With at least 1-year call center training experience

  • Training experience in communication & customer service skills is an advantage

  • Experience in designing and developing training material is preferred but not required

  • Must have excellent oral and written English communication skills

  • Must have excellent facilitation, presentation, and listening skills

  • Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)

  • Has good interpersonal and professional skills

  • Has the ability to creatively use resources and adjust to changes quickly and professionally

  • Has the ability to work independently with minimal supervision, but also in a team environment

  • Has strong attention to detail

  • Has the ability to prioritize assignments and projects based on importance and customer expectations

  • Analytical, dynamic, and creative

  • Willing to work in shifts/weekends/holidays

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