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IT Support Specialist

1 Year or Less
With Business Certificates
Established in 2010
501-1000 Employees
8F Skyrise 4B, Cebu IT Park, W Geonzon St, Lapasan, Cagayan de Oro City, Misamis Oriental
Total vacancies for this job title: Over 10
Posted On: June 22, 2022
Job ID: 406862

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Details

MedSpecialized, Inc. is looking for an IT Support Specialist!

 

General Description:

 

The IT Support Specialist is responsible for technical service support to internal and external clients including fielding and resolving technical service issues with end customers, providing troubleshooting support, and identifying solutions.

Work Schedule and Arrangement:

  • Night shift;  Office-based Setup

Office Location: 8th-floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

  • Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered

  • Work on assigned emails on issues received via email

  • Take care client calls and transfer to designated department if necessary

  • Escalate issues encountered if further troubleshooting is needed

  • Coordinate with internal teams depending on clients' requests

Requirements:

  • Preferably a graduate of IT related courses: IT, CompSci,  Computer Eng'g graduates, ECE, IE

  • Undergrads also accepted but must have extensive IT/Technical background and experience

  • Knows basic hardware and software troubleshooting

  • Must be knowledgeable to Windows OS and Servers

  • Have idea on server remote environment and set ups

  • Easy going and independent, can work with lesser lesser supervision

  • Flexible on switching working hours

  • Must PREFER to work in graveyard shift 

  • Willing to work onsite

  • Willing to relocate to Cebu

  • BPO experience is a great advantage especially if having experience working in the technical support field

Salary and monetary benefits (in PHP):

  • Monthly salary of 20,000 - 30,000

  • New hire bonus of 5,000 

Perks and other benefits:

  • Paid Training Period

  • All national Philippines and USA holidays are observed

  • Paid time off—public holidays, vacation, and personal time off

  • Robust and effective Government Benefits Administration

  • Lactation breaks (for breastfeeding moms)

  • Discounted optical services with our partner clinic

  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

  • Free Health insurance with one (1) free dependent

  • Free Life insurance

  • Free Accident insurance

  • Relocation allowance for new hires (from Outside Cebu)

  • Company-sponsored outings

  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

  • International travel opportunities (India and US office)

Our Recruitment Process:

  1. Candidate Application Form

  2. General Assessment 

  3. Initial Interview (Virtual)

  4. Final Interview (Virtual)

  5. Job Offer

  6. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com