Urgent Hiring for Training Manager

Managerial / Supervisory
With Business Certificates
Established in 1985
5001-10,000 Employees
Mabolo, Cebu City, Cebu
Posted On: March 20, 2023
Job ID: 406688

Details

SYKES ASIA CEBU is looking for

 

TRAINING MANAGER
Earn a competitive salary and great benefits!

 

Responsibilities:

  • Meet and exceed all training goals by ensuring processes are inspected regularly

  • Ensure production, observation, and feedback are provided to the training team for training enhancement

  • Accountable for the performance of supervisors by coaching, creating, and maintaining development plans.

  • Completes, maintains, and processes pertinent paperwork and records

  • Accountable for the identification of the training needs of the team, for fulfilling those and ensuring a development plan is in place for a successor

  • Responsible for meeting client Service Level Agreements for training

  • Ensure that the team is sufficiently- staffed to provide a quality service for the team and client.

Minimum Qualifications:

  • 2-3 years BPO experience; 1 year related Training management experience

  • 1-year experience in a customer facing role

  • With negotiation, diplomacy and people management skills

  • Has experience in Training program implementation

  • With excellent verbal and written communication skills

For more information, please visit our website at https://foundever.com/