HELPDESK TECHNICIAN, LEVEL 2 (REMOTE)

REPORTS TO: Service Manager

INTRODUCTION

Digital Seattle continues to grow and is currently seeking a reliable and driven remote-based Helpdesk Technician Level 2 to add to our solid and reputable team in Seattle, Washington, USA.

We need a determined self-starter who is driven and capable of supporting organizational change. He or she needs to be focused on achieving challenging results in a fast-paced environment. As a remote worker, he or she must be very adept at managing their time and schedule, communicating regularly with their team, and meeting / reporting on daily goals.

ABOUT THE ROLE:

The Helpdesk Technician Level 2 will work as a member of the service operations team to provide best-in-class IT services to our clients. This position must maintain a prompt schedule, a polite professional demeanor, and provide excellent client service in accordance with Digital Seattle’s standards.

KNOWLEDGE and EXPERIENCE (required demonstrable proficiency in a majority of the following areas)

IPv4 networking, troubleshooting, and network design concepts
Basic router and firewall technologies, including IP routing, NAT, and VPN
Microsoft enterprise ecosystem, including Windows Server, Active Directory, Azure / Microsoft 365, Office applications, and more
Server virtualization platforms, primary Microsoft Hyper-V
Common server functions (including DHCP and DNS) as well as Microsoft-specific server functions (including Group Policy, Print Services, File Services and DFS, Remote Desktop Services, and IIS)
Enterprise email solutions, including Microsoft 365 and Microsoft Exchange
VoIP phone systems and voice services (including SIP, PRI, and others)
ISP and data services (including fiber, EoC, cable, T1, and MPLS)
Backup, disaster recovery, and business continuity solutions
IP surveillance and access control technologies
IT security best practices and implementation methodologies
IT environment monitoring and management, scripting, and automation

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each Essential Duty & Responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Higher education degree, certificate earned in relevant IT focus, or 2+ years of professional experience in similar IT support roles
Willing to work night shifts and weekends

REQUIREMENTS

Has computer with HD camera, at least 22inches screen monitor, i5 processor, and 8GB RAM
With noise cancelling headset
At least 10mbps wired internet connection

SALARY: $7-8/hr

HOME-BASED

Helpdesk Technician, Level 2 (Remote)

2 to 4 Years

Open to Work From Home

Established in 1996

Home-based

Posted On: June 13, 2022

Job ID: 406138

Applications for this jobs are now closed.