Actively Hiring: Transition Manager to Start Asap!

FUSION BPO SERVICES PHILS. INC.

Company Overview

With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.

At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.

Job Summary

The Transition Manager will be responsible for managing the transition of in-scope processes across the Council. This individual is responsible for successfully executing the transition which will primarily include preparation of transition and training plan, ensuring that detailed SOPs are developed and signed-off, operating metrics are aligned and approved, and processes are transitioned as per agreed

Responsibilities:

These tasks are subject to change depending on the nature of service of the division/department or business direction.    

• The transition Lead/manager is expected to effectively transition or migrate the process/function and provide support to the service delivery teams for such initiatives.

• He/she will be accountable for all process migrations to FBS/Omind and responsible for delivering the Shared Services Strategy in terms of pipeline and growth.

• He/she will be responsible to plan, project-manage and drive the implementation of multiple medium to large-scale process transitions or migrations or any internal projects and to negotiate and own SLAs and KPIs till the completion of the transition or migration of the process. He will have to ensure adherence to the transition framework for project planning, execution, and delivery

• Track Action/Task Logs

• Knowing Transition Models/Approaches are added advantage

Minimum Qualifications: 

• Any Graduate in Any Specialization

• 3+ Year in Leadership Role

• Strong project management skills

• Strong documentation skills

• Strong presentation skills- should be able to create and present effectively

• Excellent MS Office knowledge (Word, Excel, PowerPoint etc.)

• Working experience on BPO/Tech processes

• Good Tech & Ops Management Skills

JOIN US today and enjoy the following benefits:

• HMO with Dental coverage + 1 FREE dependent

• Exciting performance-based incentives

• Career development

• Life insurance program

• Vacation and family leave programs

• Quarterly team-building activities

• Free weekly in-house massage

• Familial environment

• Work location is located at Fuente Osmena, Robinsons Cybergate Cebu City