Tier 2 Technical Support - 43K Salary Package + 30K Signing Bonus! (Day Shift)

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Tier II Support Technician to start ASAP!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.  If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB/SVC family. You won’t regret it!  

Checkout our Facebook page: www.facebook.com/selectvoicecomph

What we offer:

• Php 43,000 Salary Package

• Php 30,000 Signing Bonus

Enjoy the following benefits:

• Medical / Dental coverage (HMO)

• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

• Career development

• Life insurance program

• Vacation and family leave programs

• Annual salary increase based on performance

• Quarterly team outing

• Free flowing coffee and hot chocolate

• Family atmosphere

• Cozy sleeping lounge and canteen plus entertainment area

• Great offices in IT park with outdoor private terrace overlooking Cebu City

   

JOB SUMMARY:

The Tier II Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems.The Tier II Support Technician will be responsible for Tier I support escalations and specific server duties as assigned.

SUMMARY OF KEY RESPONSIBILITIES: 

• Responsible for the maintenance, configuration, and reliable operation of computer systems, servers, and hypervisors 

• Automation and scripting of processes

• Use established practices and standard procedures to complete assignments

• Make decisions and exercise judgment within clearly established procedures or practice

• Works with minimal supervision

• Troubleshoot hardware and software using diagnostic tools

• Ensure and support maximum up-time for managed systems

REQUIREMENTS:

• 5+ years of experience, including hands-on computer and networking troubleshooting skills 

• Minimum of an Associate degree with major in Information Technology or Information Systems, or equivalent

• Outstanding communication, interpersonal, listening, and analytical skills

• Microsoft certifications are a plus

• Powershell, Python, or VBS experience is a plus

• Hardware and software troubleshooting skills

• Windows 10 Pro, Server 2012R2, 2016, 2019, 2022 operating system proficiencies

• Microsoft 365 Office, Teams experience 

• 2016, 2019 Outlook, Excel, Word, Visio experience

• Ability to interact with clients in a professional manner

• Willing to work on-site

Work Schedule: Day Shift