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Customer Success Agent

1 Year or Less
Open to Work From Home
Established in 2019
11-50 Employees
Home-based
Posted On: June 22, 2022
Job ID: 405661

Details

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

 

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

 

Our mission is to make the Philippines be known as a tech hub globally. We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

 

CUSTOMER SUCCESS AGENT

 

Essential Skills:

  • Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity

  • Strong communication skills

  • Strong problem solving and analytical skills

  • Would like to work as part of a self-organizing Scrum team in a scaled agile framework

  • Must be a self-starter and loves to collaborate with the team and client

Duties and Responsibilities:

  • You will be responsible for ensuring Layer 1 written support for our 3 products.

  • You will be responsible for reading and understanding Product Requirement Documents.

  • You will be responsible for following up cross-teams with open issues until resolution.

  • You will be responsible for guiding customers using our FAQ document.

  • You will be responsible for replying to customers using pre-formatted corporate responses.

  • You will be responsible to connect with and guide our internal users.

Requirements:

  • 1-2+ years of experience as a Customer Success Agent

  • Outstanding written communication skills

  • Ability to understand PRDs and customer questions related to the current product

  • Excellent cross-collaboration skills

How to Apply


NOTE:

 

The list of qualifications is a guide. Best case if the candidate possesses ALL the required/desired criteria, but then again this is a GUIDE.

 

If you think you can do the task and would be a great fit with us, send your professional profile to jointeam@umpisa.co. We accept applicants wherever you are in the Philippines.

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