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Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:

You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client/account service level agreements.
You will ensure that scheduled team logins/ logout on time, and managing, controlling, and reporting non-adherence to schedules.
You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.
You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.

What are we looking for?

Open to college graduates, college undergraduates and associate degree graduates with related work experience
Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
Amenable to work in Cebu City
Willing to go back on-site once recalled

Good to have skills:

Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
Familiarity with DANER approach in monitoring real time activities

Join our high-performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Healthy and encouraging work environment
Career growth and promotion opportunities

Additional Information:

For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

What we believe:

The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

*Terms and conditions apply

Urgent Hiring: Workforce Management | Real Time Analyst (EL 1693)

1 Year or Less

With Business Certificates

Established in 1989

16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Apas, Cebu City, Cebu

Total vacancies for this job title: Over 50

Posted On: July 1, 2022

Job ID: 405403

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