Service Desk Voice Support | Entry Level | Cebu Based

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!

Apply from April 1, 2022 to May 31, 2022 and get hired on/before June 30, 2022 to get a chance to win one (1) of the two (2) lucky winners of 25,000 worth of SM shopping vouchers*!

In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.

Responsibilities:

• Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries

• Liaise with other support teams as necessary to resolve customer requests or incidents

• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Qualifications:

• Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses

• At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk

• Preferably With good knowledge and skills in IT

• Interest in providing technical support and assistance to clients and end-users via call, chat, and email

• Excellent written and verbal English communication skills

Join our high-performing team and enjoy these benefits:

• Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects

• Health Insurance (HMO) & Life Insurance coverage from day 1 of employment

• Company-sponsored trainings, upskilling, and certification

• Expanded maternity leave up to 120 days*

• Expanded paternity leave up to 30 days*

• Employee Stock Purchase Plan

• Loyalty and Christmas Gift

• Inclusion and Diversity Benefits

• Night Differential

• Allowances

• Car and Housing Plan*

• Flexible Working Arrangements

• Healthy and Encouraging Work Environment

TERMS AND CONDITIONS
The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Additional Information:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.

• Transcript of Records (TOR)

• Diploma and/or Certificate of Graduation (for graduates only)

• NBI Clearance

• Government Documents:

  • SSS ID and/or SSS Verification Form

  • Pag-IBIG Member’s Data Record (MDR)

  • Philhealth ID and/or Philhealth Member Data Record (MDR)

  • TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped

COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.