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Service Technician

1 Year or Less
With Business Certificates
Established in 2015
51-200 Employees
3rd Floor, Glorietta 2, San Lorenzo, Makati, Metro Manila
Total vacancies for this job title: 2
Posted On: June 17, 2022
Job ID: 404838

Details

We’re looking for incredible individuals who can get Apple products up and running again. As a Service Technician, you help our customers get more out of our products by sharing knowledge and providing exceptional customer service. You get new owners started and give current ones quick and efficient support. You also keep the customers happy, making sure every situation you handle ends with a smile. Apple certification is an advantage as well as experience in electronics or computer repairs.

 

Responsibilities:

  • Establish service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests

  • Ensure the service area is well staffed at all times, during the operation hours.

  • Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

  • Serves existing client by analyzing work orders; investigating complaints; conducting tests; resolving problems.

  • Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

To apply, you must: 

  • Be a graduate of Bachelors Degree in Information Technology or related field

  • Have 3-4 years working experience as technician

  • Have excellent time management skills and can make decisions quickly

  • Have strong communication, problem solving and analytical skills

  • Have the ability to demonstrate excellent customer service and work ethics in negotiating difficult situations

  • Be a fast learner

  • Be willing to learn and be trained

  • Be flexible with your schedule. Your work hours will be based on business needs.

  • Be passionate about creating a positive working environment 

  • Love ideals of teamwork, excellence, innovation, trust and respect

Company Profile

 

iStore is an Apple Premium Reseller and Apple Premium Service Provider with 24 retail and 11 service locations in major cities in the Philippines. We are known as Switch in our Luzon and Davao locations. iStore offers the full range of Apple products and accessories as well as honour Apple Limited Warranty and AppleCare. Our mission and core purpose is to enrich people’s lives through technology.

 

Why join us?

 

At iStore, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.

 

iStore aims to bring the unique Apple experience to its customers by having well-trained Apple-certified staff who know the product inside out, well thought of and beautifully designed stores where customers can try the entire Apple line, and having all the necessary accessories and services to make it a one stop digital lifestyle shop.

Join us and grow your career while enriching people’s lives through technology at iStore!

 

Benefits

- Statutory government benefits (PAG-IBIG, SSS and PHILHEALTH)


- Comprehensive health care coverage 


- Vacation and Sick Leave credits


- Employee assistance program 


- Employee purchase plan and discounts for Apple products and premium accessories 




 

Know more about iStore here: 


Website:


https://www.istore.ph /https://www.switch.com.ph/

 

Facebook:


https://www.facebook.com/iStorePhilippines/ https://www.facebook.com/switchaprph/

How to Apply


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