WAREHOUSE SUPPORT SPECIALIST

JOB DESCRIPTION:

Warehouse support specialists provide support to our US warehouse operations by collating orders that need to be processed by them within the day, and ensuring they will be fulfilled by the US team in a timely manner. They help track orders and coordinate with the Supplier Management team to ensure there are no duplicate orders being sent out. They also process refunds for customer returns and communicate with the CS team if there are issues with the product being received. If an order isn't fulfillable, they also ensure that they escalate it to the CS team so that the customers will be notified. Warehouse support specialists are also responsible for filing cases with Amazon so we can get reimbursement for lost FBA items and damaged MFN returns.

Warehouse support specialists must have strong attention to detail and organizational skills. They must be able to quickly communicate to with the other key departments to ensure all concerns for the day is fixed.

RESPONSIBILITIES:

Responsible for the documentation and processing of orders in the US warehouse and monitoring them
Liaise with the Customer service, and other departments in fixing order concerns
Performs projects such as pre-processing, purchasing shipping of items, change
package sizes, etc.
Files and reconciles FBA lost/damage reimbursement claims
Processes returns and refunds
Monitors and tracks orders
Updates WH-related trackers/sheet
Creates, modifies, troubleshoots, and updates robots used
Delivers other related tasks assigned by the Manager

QUALIFICATIONS:

Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage
Good at data entry and data analysis
At least 1-year experience in analyzing data or reports generation using MS Excel
Confident in speaking American English and good at writing emails
Ability to multitask
Good knowledge of how to use the computer and navigate the internet
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Willing to work night shifts
Willing to work on a hybrid setup (WFH/onsite)

CEBU

Warehouse Support Specialist

₱17,000 - 22,000 per month

1 Year or Less

Open to Work From Home

Channel Precision Inc.

With Business Certificates

Established in 2015

3rd flr. JESA ITC Bldg. General Maxilom Avenue, Cogon Ramos, Cebu City, Cebu

Total vacancies for this job title: 1

Posted On: June 22, 2022

Job ID: 404553

Applications for this jobs are now closed.