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Managerial / Supervisory
With Business Certificates
Established in 2015
Mabolo, Cebu City, Cebu
Posted On: June 23, 2022
Job ID: 404243
I. JOB SUMMARY:
TeleSales Manager reports to the Deputy Chief Commercial Officer. The TeleSales Manager is tasked to supervise day to day activities of the TeleSales Personnel, monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. In charge of monitoring daily activity, measures team performance; communicates goals and quotas to the team; and encourages TeleSales Personnel as they work toward reaching their goals and quotas.
II. DUTIES AND RESPONSIBILITIES
Sales Volume Delivery
Monitoring daily phone calls.
Training of newly deployed TeleSales Personnel (TSP)
Delivery of Sales Volume target assigned to the team weekly and monthly.
Quality Portfolio Maintenance
Monitoring and keeping Quality of Portfolio of his team, in check by regular updates and training of fraud detection and quality client selection.
In charge of taking the extra mile to contact the clients to reminding them of their obligation towards the company.
Sales Point Maintenance
Activating TeleSales Personnel and keeping a minimum number of calls and sales volume weekly and monthly
Implement sales strategies to improve performance
In-charge of monitoring the day-to-day activities of TeleSales Personnel, this includes setting number of calls daily, ability to multitask and strong organizational skills.
Obliged to support TeleSales Personnel in the sales process, knowledge of product and contacting of leads.
In-charge of first line recruitment of TeleSales Personnel to be deployed under his team.
Responsible for the adaptation process such as sales process, documents handling and collection activity.
Ensuring that all company documents are secured and sent to Head Quarters every after clearing period.
Clearing Periods: 15th – 16th day of the month 30th – 1st day of the month
Preparation of weekly and monthly Unit Reports to be submitted to the Deputy Chief Commercial Officer
TeleSales Personnel Evaluation
TeleSales Personnel Report
Monthly Report ◦ Overall Team Sales Report
Monthly Sales Improvement Plan
Sales Volume Delivery
Portfolio Quality Maintenance
TeleSales Personnel Recruitment Plan
Perform other tasks assigned from time to time
III. REQUIRED SKILLS AND COMPETENCE
Experience and Expertise
Successfully completed a Bachelor’s degree in Business Administration or equivalent.
Advanced knowledge on MS Office Word, Excel, Powerpoint or Linux equivalent.
College level or College graduate
Good oral and written communication
BPO managerial experience is an advantage
Organizational and communication skills
Assertiveness and proactive approach
Carefulness, precision, methodical approach
Independence, self-starter attitude
Analytical thinking, ability to see an overall picture, search for context, to see links and impacts on others & Company
High moral values, internal ethical code
Ability to identify the risks within the Company, suggestion of measures to minimize them and ability to proactively propose and enforce preventive measures