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Team Leader for a Dayshift Australian BPO Company (Cebu)

2 to 4 Years
With Business Certificates
Established in 2012
201-500 Employees
5th Floor Tech Tower Sumilon Corner, Camiguin Road, Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: May 12, 2022
Job ID: 403743

Details

We are looking for a systematic Team Leader (Client Success Manager) who will be responsible for developing strong relationships with customers both internal and external, to ensure business success. Someone who is detail-oriented and has had experience in being a Manager with a proven ability to operate successfully in a client facing environment would be a suitable candidate for the role.
 

Responsibilities and Duties:

  • Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to;

  • Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met

  • Communicate and collaborate with the Support department to improve performance and processes

  • Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals

  • Distribute performance reports and updates to clients on the progress/issues of their staff/team

  • Work closely with Operations, Human Resource, Recruitment, IT and other support departments to ensure capacity plans and delivery are in line with client's expectations and financial obligations

Candidate Requirements:

  • Proven 2+ years of experience as a Client Services Specialist/Manager, Team Leader in a BPO setting or any similar roles

  • Excellent verbal and written English Communication Skills

  • Able to build strong relationships - both internal and external

  • Proven excellent coaching skills

  • Satisfactory Reporting and Analytics skills

  • Excellent command of the MS Excel application and other reporting tools

  • Ability to comprehend, analyze, and interpret operational performance data

Why work with Delonix Marketing Corporation?

  • HMO Coverage

  • Paid Leaves

  • Retirement & Life Insurance Plan

  • Daytime Shifts & FIXED WEEKENDS! 

How to Apply


This is a Cebu-based vacancy, if you are currently residing in Cebu and/or its nearby cities, please complete these online steps and send over your resume via:
 

Application Form: bit.ly/applydelonix

 

Digital Interview: https://app.willotalent.com/invite/8XLDv2/
 

NOTE: Only applicants who submit their resumes through the above links will be reviewed. So what are you waiting for? Apply now from the comforts of your home!