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Training Officer (Hospitality Account) - Cebu

2 to 4 Years
With Business Certificates
Established in 2014
1001-5000 Employees
10/F HM Tower, Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 5
Posted On: May 25, 2022
Job ID: 403692


Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • Premium workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company with 26 years of experience and 340+ industry awards

What is your mission?

  • Organizes the training and acts as the facilitator for trainings requested and/or required by Operations, Clients and other stakeholders

  • Ensures new hires takes on basic customer service skills, communication skills and other required skills like technical, sales, etc.

  • Provides meaningful feedback/coaching to trainees in a timely manner to maximize their training experience and results

  • Conducts role-playing activities to develop interpersonal skills

  • Implements activities, quizzes, and other measurement tools to gauge learner comprehension and proceed to execute an improvement plan, if needed

  • Collaborates with Operations and Quality in identifying individual and team skills and knowledge gaps

  • Measures and reportes effectiveness of training by administering tests and evaluations

  • Works jointly with Training Manager and other trainers in designing new training curriculum and/or updating an existing training material

  • Maintained active involvement Operations and Quality Team to monitor phone calls and to provide constructive feedback to improve and optimize performance

  • Coordinates with different stakeholders in the program to ensure all training needs are being performed and met to a suitable standard to achieve goals

  • Helps assess current training gaps in partnership with Operations, Quality & Training Manager; communicate results with leadership team and work with leadership team to execute relevant training and/or coaching sessions

  • Establishes, drives and assesses onboarding process by working with HR partners to present new hire orientation, as needed, ensuring all timelines are met, and validating consistency of materials presented

  • Maintains updated records on training curricula and material

  • Maintains database of all training sessions completed by employees and report statistics

  • Undertakes Training for professional development and takes in calls, chats or emails as needed and/or required to further improve competencies, skills and knowledge and to better assist the employees

  • Other responsibilities as assigned

  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

  • Minimum of 2 years in college, preferably a bachelor’s degree

  • Minimum 2 years of experience as Trainer related to Customer service and/or Technical field

  • Proficiency with technology, especially computers, software applications, and phone systems

  • Strong operational knowledge of PowerPoint, Excel, and Word

  • Exceptional verbal and written communication skills

  • Knowledge of Learning Management Software (LMS) and understands how to leverage online teaching systems to facilitate adult training

  • Strong communication and presentation skills to effectively deliver content and engage learners in a variety of settings

  • High Customer Service Orientation

  • Solid analytical skills to assess effectiveness of trainings delivered

  • Ability to apply principles of persuasion and/or influence

  • Strong organizational, multitasking and time-management skills

  • Additional certification in Training is a Plus

  • Shift Flexibility

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