Dynata is one of the worlds leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.

The Sales Support Specialist will work closely with SVP, Sales Strategy & Enablement and will assist with implementing and managing Dynatas database of customer contacts, updating records to meet specific reporting needs and making sure data in the system is clean.

Dynatas CRM is designed to help Dynata manage customer data, marketing, customer support, business processes, automated sales, sales reporting, employee management and other ad hoc reporting needs. The Sales Support Specialist should be highly data literate and have an exceptional eye for detail who excels in a high-paced company with high expectations.

The role will involve working closely with a Global Sales, Marketing & Finance stakeholder group to ensure correct processes are in place to support Dyantas CRM data strategy.

The responsibilities include but are not limited to;

Gathering, identifying and analysing CRM requirements and ensure that they are met.
Assisting in creation of long-term strategic goals for high data quality and appropriate data use.
Monitoring data quality, data migrations and data integration.
Investigating and analysing reported defects
Evaluating and configuring CRM system and providing detailed end user documentation.
Providing support to end users, diagnosing and resolving problems
Supporting on a wide range of tasks focused on reporting, insights delivery, process improvement and providing system support to drive operational success of the Sales Team

Tasks will include:

Managing the processes associated with maintaining accurate and timely updates to all Account Ownership, Sales Targets, Account Roles, Territory and Team Membership Assignments to enable accurate and timely Sales Performance Reporting.
Designing and implementing processes required to efficiently and consistently onboard new Customer records
Exception reporting on any possible data issues and working with the Stakeholder groups to address these.
Establishing and communicating on relevant metrics to monitor progress vs Dynatas CRM data strategy.

The successful candidate should have the following:

Experience working with a CRM
Excellent organizational and communication skills
Have experience of working in a Customer facing support or sales role
Must be focused on quality i.e. delivering excellent services to the company and customers
Ability to work with people of varying technical skills
Ability to effectively communicate complex concepts
Strong spreadsheet skills
Excellent business analysis and problem-solving skills

CEBU

Sales Support Specialist

₱17,000 - 20,000 per month

2 to 4 Years

Dynata Philippines, Inc.

With Business Certificates

Established in 1997

Basak, Lapu-Lapu City, Cebu

Posted On: June 10, 2022

Job ID: 403667

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