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Voice Activation Specialist – Tier 1

1 Year or Less
Open to Work From Home
With Business Certificates
Established in 2014
51-200 Employees
Hipodromo, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: May 13, 2022
Job ID: 403538

Details

VOICE ACTIVATION SPECIALIST - TIER 1

 

Duties and Responsibilities:

  • Work day-to-day customer new/existing turn-ups.

  • Help test clients' new service over the phone.

  • Troubleshoot any minor technical issues.

  • Configuring the app if required on customers’ websites.

  • Provide clients with user instruction guides.

  • Help client with Adds/Moves/Changes requests.

  • Assist implementation department with service delivery and partner with other departments to troubleshoot activations for customers.

  • Additional duties as assigned.

Qualifications:

  • Minimum of one (1) year Technical Support experience. Preferably in ISP / Windows of software troubleshooting.

  • Excellent English communication skills.

  • With customer service experience.

  • Able to work independently and have strong interpersonal skills.

  • Prior experience with sales is an advantage but not required.

  • Available to start immediately.

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