IT Support Engineer

IT SUPPORT ENGINEER

Job Highlights

• Day Shift Job

• Australian Clients

• Open to Work from Home

Duties and Responsibilities:

• Support Australian clients with their technical issues.

• Perform patch management on Windows Servers and Clients via Remote Monitoring and Management tool.

• Create and maintain documentation and knowledge base on an ongoing basis

• Interact with Australian Clients through chat and phone

• Action Support tickets

• Comply with and maintain knowledge of IT standards and best practices

• Work with a team environment, assist other engineers

• Work on projects as required, ensuring deadlines are achieved

A Desirable Candidate Will Have:

• Strong troubleshooting skills with Windows and Microsoft Office.

• Basic knowledge of Windows Server Roles like MS Exchange, Active Directory, Office 365 and etc.

• Previous experience in Cybersecurity is a plus

• Excellent English communication skills both in oral and writing

• Great team player

• Strong work ethic

• Strong customer service skills - willing to go the extra mile for clients

• Experience with an RMM Solution and a PSA such as Labtech/Connectwise would be highly regarded

• Industry Certifications would be highly regarded

• The ability to create clear and concise documentation in English

Successful applicants will enjoy the following compensation and benefit package:

• Competitive salary (previous work experience will matter)

• Benefits (on top of government-mandated benefits):

• Paid Annual Leave (after 1 Year Service)

• 20 Days Vacation Leave

• 10 Days Sick/Emergency Leave

• HMO upon regularization

• Monthly Subsidies (upon regularization, after 1 year, etc)

• You will get to work from Mondays to Fridays, and occasionally on weekends as scheduled

• Open to Work from Home Set-up

• Must have stable internet (at least 5mbps)

• Quiet and conducive working area at home