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IT Support Engineer

2 to 4 Years
With Business Certificates
Established in 2016
11-50 Employees
IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 3
Posted On: May 20, 2022
Job ID: 403444




Job Highlights

  • Day Shift Job

  • Australian Clients

  • Open to Work from Home

Duties and Responsibilities:

  • Support Australian clients with their technical issues.

  • Perform patch management on Windows Servers and Clients via Remote Monitoring and Management tool.

  • Create and maintain documentation and knowledge base on an ongoing basis

  • Interact with Australian Clients through chat and phone

  • Action Support tickets

  • Comply with and maintain knowledge of IT standards and best practices

  • Work with a team environment, assist other engineers

  • Work on projects as required, ensuring deadlines are achieved

A Desirable Candidate Will Have:

  • Strong troubleshooting skills with Windows and Microsoft Office.

  • Basic knowledge of Windows Server Roles like MS Exchange, Active Directory, Office 365 and etc.

  • Previous experience in Cybersecurity is a plus

  • Excellent English communication skills both in oral and writing

  • Great team player

  • Strong work ethic

  • Strong customer service skills - willing to go the extra mile for clients

  • Experience with an RMM Solution and a PSA such as Labtech/Connectwise would be highly regarded

  • Industry Certifications would be highly regarded

  • The ability to create clear and concise documentation in English

Successful applicants will enjoy the following compensation and benefit package:

  • Competitive salary (previous work experience will matter)

  • Benefits (on top of government-mandated benefits):

  • Paid Annual Leave (after 1 Year Service)

  • 20 Days Vacation Leave

  • 10 Days Sick/Emergency Leave

  • HMO upon regularization

  • Monthly Subsidies (upon regularization, after 1 year, etc)

  • You will get to work from Mondays to Fridays, and occasionally on weekends as scheduled

  • Open to Work from Home Set-up

  • Must have stable internet (at least 5mbps)

  • Quiet and conducive working area at home

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