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IT Helpdesk TSR

2 to 4 Years
Established in 2016
51-200 Employees
Luz, Cebu City, Cebu
Total vacancies for this job title: Over 20
Posted On: May 20, 2022
Job ID: 403407

Details

IT HELPDESK TSR

 

Responsibilities:

  • Response to tickets escalated from Tier I

  • Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner

  • Provide friendly, professional support via phone, email, and on-site.

  • Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix

  • Collaborate with vendors to resolve issues as necessary

  • Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution

Qualifications:

  • 2+ years of experience in an IT Help Desk role

  • Experience in Office 365 and Active Directory Services

  • Working knowledge of Windows 7 and 10 and Microsoft Office suite

  • Basic understanding of Networking

  • Remote access technologies (VPN terminal services, published apps, etc.)

  • Preferred experience working with ServiceNow, Salesforce, and VMware

  • Ability to assist others with complex issues in a professional manner

  • Ability to manage and prioritize incidents, requests, and tasks

  • Strong problem analysis and problem-solving skills

  • Excellent written and verbal communication skills

  • Resourceful, well organized, highly dependable, efficient and detail-oriented

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