Back to Search Results

IT Helpdesk TSR

2 to 4 Years
Established in 2016
51-200 Employees
Luz, Cebu City, Cebu
Total vacancies for this job title: Over 20
Posted On: May 20, 2022
Job ID: 403407

Details

IT HELPDESK TSR

 

Responsibilities:

  • Response to tickets escalated from Tier I

  • Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner

  • Provide friendly, professional support via phone, email, and on-site.

  • Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix

  • Collaborate with vendors to resolve issues as necessary

  • Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution

Qualifications:

  • 2+ years of experience in an IT Help Desk role

  • Experience in Office 365 and Active Directory Services

  • Working knowledge of Windows 7 and 10 and Microsoft Office suite

  • Basic understanding of Networking

  • Remote access technologies (VPN terminal services, published apps, etc.)

  • Preferred experience working with ServiceNow, Salesforce, and VMware

  • Ability to assist others with complex issues in a professional manner

  • Ability to manage and prioritize incidents, requests, and tasks

  • Strong problem analysis and problem-solving skills

  • Excellent written and verbal communication skills

  • Resourceful, well organized, highly dependable, efficient and detail-oriented

( )

Quick Apply

Re-enter your email address

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.


Point out why you are qualified for this job.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy

This employer lacks local business documents or may still be processing the necessary permits. Be mindful during the application process.