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Call Center Sales Manager – True Outbound Sales Leader Needed

Managerial / Supervisory
With Business Certificates
A.S. Fortuna Street, Banilad, Mandaue City, Cebu
Posted On: June 6, 2022
Job ID: 403397

Details

SALES MANAGER REQUIRED

 

IF YOU CAN’T SELL YOURSELF YOU WON'T BE ABLE TO HANDLE THIS JOB

 

New Call Center Opening – Earn 30K to 100K to start. Hiring All Positions

 

MASSIVE HIRING GOING ON RIGHT NOW FOR MAJOR EXPANSION

 

CALL CENTER / BPO MANAGEMENT POSITIONS AVAILABLE

 

MUST BE ABLE TO WORK FROM OUR OFFICE IN MANDAUE CITY

 

Our company is an internationally recognized call center specializing in Inbound and Outbound call center solutions for businesses primarily in North America, Europe and Australia. 

 

Currently we employ over 5,000 call center reps in 6 countries around the world. We are opening our new office in Mandaue City. We will be opening the office with 6 projects to start and approximately 300 agents to service these accounts. 

 

Please note. You MUST have experience in the position you are applying for. These are not positions for those new to the industry. Interviews will be held throughout the month and only those selected for an interview will be contacted. 

 

Please indicate what position you are applying for and send in your resume detailing your past work experiences along with a 1-page cover letter indicating why you would be the best candidate for the position you are applying for. 

 

If you don't have experience in the position you are applying for and if you can't speak, read and write English fluently, then kindly refrain from applying as these 2 requirements are a MUST and not having both of them will immediately disqualify you. 

 

Salary, Benefits, and Job Description will all be explained in greater detail in your 1 on 1 interview. We do not offer any work from home positions.

 

We do not want applicants to just show up at our office. Please email your resume and we will get back to you promptly with a scheduled time for your private and confidential interview.

 

POSITION RESPONSIBILITIES:

 

The Sales Manager is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Recruitment & Workforce Manager is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment, and leadership. 

  • Interview & Hire all Employees required

  • Oversee quality, production, and hours.

  • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives

  • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity

  • Directs sales forecasting activities and sets performance goals and objectives accordingly

  • Review and provide guidelines and best practices for maintaining competitive edge

  • Develop and maintain strategy on ensuring customer satisfaction on all sales transactions

  • Analyze and respond to changing market conditions, to include competitive benchmarking

  • Analyze trends which includes producing statistical reports on individual performance and sales trends

  • Provide team motivation and development to maximize sales opportunities

  • Responsible for the overall performance and productivity of Supervisors

  • Responsible for weekly payroll review and submission to ensure correct entries

  • Building management of all building maintenance.

  • Responsible for the physical security of the building

  • Other duties and responsibilities as assigned

CANDIDATE QUALIFICATIONS:

 

The ideal candidate for this role would share and understand the high growth objectives of ACG. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent ACG internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives.

  • At least 2 years previous/current experience in a senior role within the Call Centre industry for the position being applied for. 

  • Associate’s degree and/or relevant work experience

  • Exceptional interpersonal & communication skills

  • Strong supervisory experience including staff development

  • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint

  • Demonstrated ability to drive sales through the actions of others

  • Understanding of call center tools and technology used to manage KPIs and SLAs

  • Possess effective conflict resolution skills (both customer and agent conflict)

  • Possess time management, planning, organizational and multi-tasking skills

  • Ability to learn new products and systems

  • Ability to work in a professional fast-paced environment

COMPENSATION DETAILS:

 

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

 

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

 

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 180-days of employment, all employees are eligible to opt for our ACG medical plan. Benefits options and plans vary slightly by location.

 

LOCATION & INTERVIEW:

 

We are conveniently located in Mandaue City along A.S. Fortuna Street however due to Covid Restrictions in place we are withholding our exact address as we don’t want potential candidates to just show up without proper clearance and scheduling. All interviews shall be held by Phone and/or Video Conference, followed up by a final in-person interview.

 

PLEASE EMAIL YOUR RESUME AND KINDLY INDICATE THE POSITION YOU ARE APPLYING FOR. 

How to Apply


To Apply:

  • Phone - Office: 340-9116 SUN Mobile: 0942-250-1899 Globe Mobile: 0995-882-0497

  • Email: jobs@globalempire.com 

  • Address: Mandaue City – A.S. Fortuna Street

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