Customer Support Agents - Up to 28K Starting Salary | With or Without Experience | Option to WFH

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Support Agents. No experience required!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”.

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

What we offer:

• Starting salary of as much as Php22,000/Php28,000* (inclusive of account-specific allowances)

• Generous monthly bonuses (amounts may vary per account and LOB)

• Option to work from home* (must have own wired internet connection)

*If hired for our premium account

WFH rate: Php22,000
Work on-site rate: Php28,000

Enjoy the following benefits:

• Medical / Dental coverage (HMO)

• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

• Career development

• Life insurance program

• Vacation and family leave programs

• Annual salary increase based on performance

• Quarterly team outing

• Free flowing coffee and hot chocolate

• Family atmosphere

• Cozy sleeping lounge and canteen plus entertainment area

• Great offices in IT park with outdoor private terrace overlooking Cebu City

Responsibilities:

The role is primarily responsible for placing outbound and/or receiving inbound calls, pre-qualifying leads and/or setting appointments.

• Place outbound and/or receive inbound calls and ask pre-qualifying questions based on a given script.

• Provide customers with information on products/services if needed.

• Be passionate about the service; and enjoy working in a consultative service environment.

• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

• Clear speaking voice

• With or without BPO experience

• At least High School Graduate (old curriculum) or Senior High School Graduate (new curriculum)

• Excellent English communication skills - both written and verbal

• Must have excellent command of the English language, with neutral or American accent

• Outbound/inbound sales or upselling experience an advantage, but not required

• Strong customer service skills

• Strong administrative skills - Accurate typing & spelling is essential to this role.

• Energetic, fun and confident personality

• Willing to work full-time night shift

• Amenable to changes in schedule and work on weekends

Work Schedule: Night Shift