Who Are We?

Xilium is a growing multi-city company with offices in 4 locations. We are a progressive company incorporating the best ideas in work culture, adapted to the Philippines. Xilium creates solutions for the US healthcare market, leveraging the natural customer service and healthcare culture that exists here. We are investing heavily in education and will bring an innovative take on the modern era. We look for people desiring a positive group dynamic where each member trusts their team to have their back. We’ve pioneered virtual work within all the companies’ systems and departments. We strive to have a supportive work environment in service to staff’s career ambitions. We bring people from different backgrounds and levels of experience and allow their merits to drive advancements.

Xilium has a high-performing team that nurtures creativity and teaches productivity. It maintains a collegial, hard-working team that prepares you for success in work and in life. We want people in roles that they desire and where they thrive. If this sounds like you, then we want to hear from you! We are expanding and will be recruiting in many provinces. Look for us online and consider a career.

Job Description

The Client Service Executive is a senior level role that involves collaborating with the relevant departments to better address client needs, and providing regular updates to higher management. You deliver a sophisticated and high quality client experience during the billing process, representing the quality of services we provide them. You also analyze and resolve any billing and payment issues.

Analyze and resolve billing related issues with clients
Deliver high quality customer service to our clients during the billing process
Provide amendments to billing as necessary, depending on the Service-Level-Agreement with clients
Maintain an accurate record of all existing and potential clients
Ensure that the correct terms of sale are entered into the client database to prevent avoidable billing issues

Attributes you need to be successful:

Excellent communicator
- Can handle complexity of billing communications
- Excellent at email communication
Adept at collaborating using remote work tools
Skilled at negotiation and a capable influencer
Empathetic with a high level of Emotional Intelligence
Customer-oriented attitude with a knack for relationship-building
Cross-cultural sensitivity
Detail-oriented and comfortable around numbers

Qualifications

College graduate
At least 5 years working directly with clients in the BPO industry (B2B setting)
Experience in supporting client services
Knowledge of Customer Relationship Management (CRM) software

ILOILO

Client Service Executive (Iloilo, Cebu, Bacolod, Roxas)

₱30,000 - 50,000 per month

5+ Years

Established in 2011

Abeto Mirasol Taft South, Iloilo City, Iloilo

Total vacancies for this job title: 1

Posted On: May 5, 2022

Job ID: 403230

Video Profile

Applications for this jobs are now closed.