Team Leader

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a Team Leader to start ASAP!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”.

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical / Dental coverage (HMO)

• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

• Career development

• Life insurance program

• Vacation and family leave programs

• Annual salary increase based on performance

• Quarterly team outing

• Free flowing coffee and hot chocolate

• Family atmosphere

• Cozy sleeping lounge and canteen plus entertainment area

• Great offices in IT park with outdoor private terrace overlooking Cebu City

KEY FUNCTIONS/RESPONSIBILITIES:

• Provide real-time support on assigned agents so they'll perform at their highest level.

• Provide statistical/performance feedback and coaching on a regular basis to each team member.

• Write and administer performance reviews for skill improvement.

• Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

• Responsible for creating and maintaining a high quality work environment by constantly giving individual and group feedback.

• Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.

• Assist managers with daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to process improvement.

• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

QUALIFICATIONS:

• Candidate must have least one (1) year of technical support supervisory experience

• Thorough knowledge of call center operations

• Excellent presentation skills- ability to present ideas, concepts, concerns, and questions in a well thought out, positive and professional manner

• Excellent organizational, leadership, interpersonal and time management skills

• Ability to take instructions from management and ensure follow up

• Strong computer application skills including MS Excel, MS Word, MS Power Point and others.

• Ability to communicate effectively with team members and managers of all levels.

• Ability to demonstrate innovation and good judgment/problem solving skills when making decisions.

• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.

• Strong support skills and ability to work well under pressure

• Flexibility to work various schedules

• Willing to start ASAP

• Willing to work on-site

Work schedule: Night shift