Our partner is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work. They invite everyone to the project—internal resources, customer teams, and third-party vendors. They guide each step and stay on track with automated tasks, reminders, and updates.

Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app. They help you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description:

Maintain our response time goal of <30 seconds
Deliver world-class support, training, and consulting via chat and online meetings
Process product feedback
Troubleshoot, process, and close the loop on bugs
Tactfully deescalate customers
Tactfully respond to the rare cancellation request
Own and maintain the knowledge base
Continually train and master your craft
Maintain strong communication across multiple departments

Qualifications:

Be trustworthy, we expect everyone to do the right thing
Be coachable. The learning never stops over here!
Strong work ethic––deliver your best each day
Maintain excellent attention to detail
Team player – as you progress, share what you are doing well with others
Take fierce responsibility for customers, and helping the department progress
Excellent time management and prioritization
Work well under pressure, and with VP or C level operations leaders
Understand complex processes and challenges and be able to articulate solutions

What is in store for you?

5-day work week
HMO coverage including 1 dependent on day 1
20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash
Talent engagements and development
Full-time and regular employment

MANILA

SaaS Support Team | Temp WFH | Day 1 HMO

2 to 4 Years

Open to Work From Home

EMAPTA Versatile Services, Inc.

With Business Certificates

Established in 2010

Bangkal, Makati, Metro Manila

Total vacancies for this job title: 1

Posted On: June 1, 2022

Job ID: 402656

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