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Customer Service Representative - Email Support

2 to 4 Years
High School Graduates are Welcome
With Business Certificates
Established in 2007
11-50 Employees
Unit 18L Avenir Building, Archibishop Reyes Avenue, Home-based
Total vacancies for this job title: 2
Posted On: April 27, 2022
Job ID: 402543

Details

QPM RIGHTSHORING SERVICES

 

Is currently looking for:

 

CUSTOMER SERVICE REPRESENTATIVE - EMAIL SUPPORT

 

JOB DESCRIPTION

  • Use customer service skills and product knowledge to provide impartial, knowledgeable advice in service solutions to ensure customers’ end-to-end needs are met

  • Provide inspiring, genuine, and helpful service through email ensuring that no customer is left unserved or underserved.

  • Compile reports on overall customer satisfaction, feedback and report to management regularly on product issues based on customers' feedback.

  • Assist customers with support inquiries of orders, cancellations, refunds, warranties, or terms of sale.

  • Communicate with fulfillment centers for shipment of products/orders and resolve customer complaints via emails and ticketing system.

  • To ensure good customer service is being delivered at all times.

REQUIREMENTS

  • Must be proficient in Microsoft applications.

  • With exceptional typing and multi-tasking skills to complete transactions and provide support solutions through written communication.

  • Can type at least 40wpm.

  • Previous customer service and online chat or email support experience will be an advantage.

  • Enjoys working with others and can commit to promoting a positive team environment.

  • Must be meticulous and focused and must have clear communication and good command of the English language.

  • Displays a willingness to learn and is a self-starter.

  • Comfortable with a desk-bound environment.

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