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Software Support Specialist – Functional/Accounting
1 Year or Less
Open to Work From Home
Established in 2008
Unit 202, 2/F TGU Tower, Asiatown IT Park, Lahug, Cebu City, Cebu
Posted On: May 23, 2022
Job ID: 402526
WINDWARD SOFTWARE PHILIPPINES, INC.
Is currently looking for:
SOFTWARE SUPPORT SPECIALIST –FUNCTIONAL/ACCOUNTING
Do you have great people skills and enjoy working with customers to solve problems? If so, this could be the job for you!
Windward Software has thousands of clients using our software world-wide. For our clients, time is money and they must be able to service their customers as quickly as possible. You will play a key role in providing telephone software support to these customers in a professional and efficient manner. We are looking for an analytical problem-solver with exceptional communication and customer service skills to assist customers with questions related to data, system functionality, and industry best practices. Your solid work ethic, meticulous attention to detail and ability to prioritize your workload is important to overall customer satisfaction.
In order to best support our customers, you should have strong business acumen. Your proficiency in Word, Excel and Outlook, together with your understanding of point of sale (POS), purchasing, inventory control, bookkeeping/accounting/payroll, is considered an advantage over other candidates. A basic understanding of PC hardware, operating systems, software installations, would prove to be beneficial, however if you have the aptitude and drive to quickly learn new technologies, we will provide in-house training.
A Diploma or Degree in a relevant discipline of Business Administration, Finance, Bookkeeping or equivalent experience is required. Bonus points given for previous experience providing customer service support via telephone.
In this role you will be working remotely from home, so you will be required to provide stable internet and your own computer.
We offer a fun, yet professional working environment where we work hard, but make time for some fun.
If you wish to be considered for this opportunity, please send your resume and a cover letter telling us about yourself and why you would be a great fit for this role!