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Account Receivable Staff

1 Year or Less
With Business Certificates
Established in 1974
501-1000 Employees
2nd Flr Trans-asia Bldg MJ Cuenco cor Osmena Blvd, San Roque, Cebu City, Cebu
Posted On: May 19, 2022
Job ID: 402467

Details

ACCOUNT RECEIVABLE STAFF

 

JOB DESCRIPTION

 

Billing and Collection

  • Prepares transmittal sheet to summarize billing statements that are to be delivered to customers.

  • Coordinates with Collector and conducts follow-up call to customers for accounts that are beyond credit terms and ensure that customer service principles are observed in doing follow-up activities.

A/R Monitoring

  • Monitors billing statements to ensure that delivery to customers are on timely basis.

  • Verifies accuracy of hard copy file actual A/R aging by checking its balances.

  • Collects and monitors returned billings to provide appropriate adjustments that is necessary for rebilling.

  • Makes follow – up payments to customers with overdue accounts and prepare separate reports to be submitted to the immediate supervisor.

  • Coordinates with collector to verify status of delinquent accounts and solicit payments on overdue accounts.

Recording and Documentation

  • Prepares monitoring of billed and unbilled Billing Statements

  • Prepares the following report:

    • Problematic Customers Report – Weekly Daily Collection Report

    • Daily Collection Report

Customer Service

  • Ensures customers satisfaction by:

    • Providing fast and accurate service in attending customer queries.

    • Treating customer with respect and good customer service.

    • Providing correct information regarding the company and its operations.

    • Keeping all confidential information and has loyalty to help meet company’s mission – vision.

  • Ensures proper observance of company rules and regulations by:

    • Observing company rules on attendance, dress code, presentable and well – groomed in accordance to what is required by the company.

    • Participating in the accomplishment of management tasks and over – all company-initiated strategic moves.

  • Provide accurate and timely feedback to immediate head of the complaints raised by customers in order to address immediate resolutions.

  • Regularly review process and systems affecting customer service and makes prompt/appropriate recommendations for improvement to Management.

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