Workforce Management Associate

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:

• You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client/account service level agreements.

• You will ensure that scheduled team logins/ logout on time, and managing, controlling, and reporting non-adherence to schedules.

• You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.

• You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.

What are we looking for?

• Open to college graduates, college undergraduates and associate degree graduates with related work experience

• Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry

• Amenable to work in Cebu City

• Willing to go back on-site once recalled

Good to have skills:

• Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)

• Familiarity with DANER approach in monitoring real time activities

Join our high-performing team and enjoy these benefits:

• Competitive salary package, company bonuses, and performance incentives

• Night differential

• Loyalty, Christmas gift, inclusion, and diversity benefits

• Paid sick and vacation leaves

• Expanded maternity leave up to 120 days*

• HMO coverage (medical and dental) from day 1 of employment

• Life insurance

• Employee stock purchase plan

• Retirement plan

• Flexible working arrangements

• Accessible locations

• Healthy and encouraging work environment

• Career growth and promotion opportunities

Additional Information:

For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

What we believe:

The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

*Terms and conditions apply