Customer Service Representative

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for Customer Service Representatives who will be responsible in performing the following day-to-day tasks:

• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer

• Resolve problems and issues in a professional manner and engage with customers to identify additional needs

• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services

• Achieve challenging individual, team, and contact center targets

What are we looking?

• Open to college graduates, college undergraduates, and associate degree graduates

• Must have at least 6 months of work experience in a BPO industry

• Amenable to work in Cebu City

• Willing to go back on-site once recalled

Good to have skills:

• Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry

Join our high-performing team and enjoy these benefits:

• Competitive salary package, company bonuses, and performance incentives

• Night differential

• Loyalty, Christmas gift, inclusion, and diversity benefits

• Paid sick and vacation leaves

• Expanded maternity leave up to 120 days*

• HMO coverage (medical and dental) from day 1 of employment

• Life insurance

• Employee stock purchase plan

• Retirement plan

• Flexible working arrangements

• Accessible locations

• Healthy and encouraging work environment

• Career growth and promotion opportunities

Additional Information:

For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

What we believe:

The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

*Terms and conditions apply