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Urgent Hiring for Quality Manager

2 to 4 Years
With Business Certificates
Established in 1997
5001-10,000 Employees
Mabolo, Cebu City, Cebu
Posted On: May 20, 2022
Job ID: 401914

Details

SYKES ASIA CEBU is looking for

QUALITY MANAGER


Earn competitive salary and great benefits!

 

Responsibilities: 

  • Meet or exceed all quality initiatives/goals by ensuring processes are inspected regularly

  • Responsible to drive and manage quality initiative

  • Accountable for the performance of supervisors by coaching, creating, and maintaining development plans, conducting performance  appraisals, recommending training and encouraging individual employee participation in decision making

  • Ensure all QA escalation actions occur within appropriate time frames and are tracked internally

  • Inspect QA work to ensure accuracy, thoroughness, and professionalism

  • Ensure monitoring calibration sessions are held as per client’s requirements

  • Ensure QA forwards quality updates and reports sent by client QM, create internal reports, and communicate to the floor, training timely, accurately, and consistently

  • Inspect QA work to ensure accuracy, thoroughness, and professionalism

  • Accountable for the team’s efficiency and utilization

Minimum Qualifications: 

  • With 2-3 years BPO experience; 1year related Quality experience

  • Experience in negotiation and diplomacy

  • People Management experience required

  • Establishes common work processes, standards and coordinate quality assurance activities

  • Monitors overall progress of quality management