Urgent Hiring for Quality Manager

SYKES ASIA CEBU is looking for

QUALITY MANAGER

Earn competitive salary and great benefits!

Responsibilities: 

• Meet or exceed all quality initiatives/goals by ensuring processes are inspected regularly

• Responsible to drive and manage quality initiative

• Accountable for the performance of supervisors by coaching, creating, and maintaining development plans, conducting performance  appraisals, recommending training and encouraging individual employee participation in decision making

• Ensure all QA escalation actions occur within appropriate time frames and are tracked internally

• Inspect QA work to ensure accuracy, thoroughness, and professionalism

• Ensure monitoring calibration sessions are held as per client’s requirements

• Ensure QA forwards quality updates and reports sent by client QM, create internal reports, and communicate to the floor, training timely, accurately, and consistently

• Inspect QA work to ensure accuracy, thoroughness, and professionalism

• Accountable for the team’s efficiency and utilization

Minimum Qualifications: 

• With 2-3 years BPO experience; 1year related Quality experience

• Experience in negotiation and diplomacy

• People Management experience required

• Establishes common work processes, standards and coordinate quality assurance activities

• Monitors overall progress of quality management