Company Overview

With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.

At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.

Minimum Qualifications:

Job Summary

The Accounts Manager establishes strategic ownership of account processes and accomplishes organizational goals and program objectives. Analyzes business profits, service level agreements (SLA) with clients, process improvement plans, and competing priorities to align operational capacity and financial performance that is productive for the client and the organization.

Responsibilities:

These tasks are subject to change depending on the nature of service of the division/department or business direction.

Assumes accountability for the program’s people and vendors.
Collaborates with Recruitment, WorkForce and Training to ensure that client requirements are met.
Maintains open communication lines with Support Group from QA, Operations, Workforce and Training to plan strategies and resolutions for performance improvement, operational issues, policy updates, training and agent development.
Applies effective change, risk and resource management based on data analysis for functional applications across all lines of businesses.
Assesses program performance to maximize Return on Investment (ROI) for the organization.
Assures that Key Performance Indicators (KPI's), professional advances and career pathing for Accounts Supervisors, Senior Team Leads, Team Leads and/or Dedicated Representatives are achieved through coaching, feedback, delegation, appraising, training and monitoring.

Qualifications:

College graduate of courses in Management and/or related disciplines with at least 3 to 4 years management experience in the BPO-IT sector or College Level of courses in Management and/or related disciplines with at least 5 years of management experience
Outstanding interpersonal and English communication skills: Verbal and Written
Exceptional organizational skills for leadership, planning, strategizing, delegation, coaching, facilitation and negotiation
Proficient in basic software applications such as: Microsoft Office

JOIN US today and enjoy the following benefits:

HMO with Dental coverage + 1 FREE dependent
Exciting performance-based incentives
Career development
Life insurance program
Vacation and family leave programs
Quarterly team-building activities
Free weekly in-house massage
Familial environment
Work location is located at Fuente Osmena, Robinsons Cybergate Cebu City

CEBU

Urgent Hiring: Account Manager for Financial Account

5+ Years

Fusion BPO Services Phils. Inc.

With Business Certificates

Established in 2007

7F Robinsons Cybergate Bldg., Fuente Osmeña Circle, Capitol Site, Cebu City, Cebu

Posted On: April 27, 2022

Job ID: 401441

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