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Customer Service Representative - Premium Telco - Iloilo

₱26,000 - 30,000 per month

2 to 4 Years
Open to Work From Home
With Business Certificates
Established in 1982
10,000+ Employees
Teletech Career Hub - SM City Iloilo, Diversion Road, Mandurriao, Aguinaldo, Iloilo City, Iloilo
Total vacancies for this job title: Over 10
Posted On: May 26, 2022
Job ID: 401426

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Details

At TTEC, we’re all about the Human Experience. Elevated. As a Customer Service Representative in Iloilo, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

 

What You’ll be Doing

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

 

During a Typical Day, You’ll

  • Answer incoming communications from customers

  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • Completed at least 4 years in college

  • 1 year call center experience is required.

  • For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco (BPO or non BPO) experience

  • Great written communication skills

  • Able to lead by example and effectively work with your team to achieve the program’s overall success

  • Has exceptional conversational English verbal and communication skills.

  • Resourceful and able to decide on his own by thorough assessment and researching potential solutions

  • Computer savvy especially with MS Windows

  • Customer Service Experience or Customer Service oriented skills such as, empathy, active listening and resolution minded aptitude.

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership

  • Diverse and community minded organization

  • Career-growth and lots of learning opportunities for aspiring minds

  • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:

    • Company-sponsored HMO with Health & Wellness programs for you and your family

    • Educational assistance through tuition reimbursement

    • An accessible office location at the 6/F SM STRATA, Benigno Aquino Ave, Mandurriao, Iloilo City, 5000 Iloilo, Philippines

Your Health Matters (requirements for hired applicants)

  • Candidates should have one valid ID and Covid-19 Vaccination card available at all times.

  • Unvaccinated candidates need to provide a negative Rapid Antigen or RT-PCR test result within 48 hours from extraction to start (or onsite) date.

A Bit More About Your Role

 

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

 

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

 

About TTEC

 

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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