WHY YOU SHOULD JOIN SYKES

SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.

That means that you get to work with the world's biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:

Competitive salary, account-specific benefits and performance incentives
Night differential and night shift allowances
Paid sick and vacation leaves
HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
Life Insurance
Cool office spaces and employee-centric facilities
Accessible locations
Mentoring and development programs for career growth opportunities
Exclusive discounts in partner establishments
Company-sponsored interest clubs
Employee engagement activities
Volunteer programs

SYKES has been in the Philippines for more than 20 years and is considered the country's first multinational contact center!

*The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.

SYKES ASIA CEBU is looking for

QUALITY ANALYSTS

Earn competitive salary and great benefits!

Responsibilities:

Ensures that the account meets the quality monitoring goal set by the client
Performs real time and/or historical call monitoring and provides trend data to program team leaders and managers
Provides side by side mentoring and coaching to agents
Demonstrate a strong customer service orientation and takes responsibility for follow-up to ensure customer's needs and expectations are met
Determine appropriate action to be taken on customer's behalf on prescribed resolution procedures

Minimum Qualifications:

College degree of any related course
With at least 1-2 years' Quality Assurance experience in a BPO setting
Above average verbal and written English communication skills
Proficient in using MS Office applications, and any quality monitoring systems
Proficient in organizing data, analyzing, and presenting performance results and trends

For more information, please visit our website at https://foundever.com/

CEBU

Urgent Hiring - Quality Analysts for Healthcare Account

1 Year or Less

With Business Certificates

Established in 1985

G/F Synergis IT Center F. Cabahug St., Mabolo, Cebu City, Cebu

Total vacancies for this job title: 1

Posted On: March 20, 2023

Job ID: 400908

Applications for this jobs are now closed.