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Technology Solutions Lead

5+ Years
With Business Certificates
Established in 2014
51-200 Employees
10/F, i1 Bldg, Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: May 18, 2022
Job ID: 400755

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Details

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Technology Solutions Lead to start ASAP!

 

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

 

Checkout our Facebook page: www.facebook.com/selectvoicecomph

 

Enjoy the following benefits:

  • Medical / Dental coverage (HMO)

  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

  • Career development

  • Life insurance program

  • Vacation and family leave programs

  • Annual salary increase based on performance

  • Quarterly team outing

  • Free flowing coffee and hot chocolate

  • Family atmosphere

  • Cozy sleeping lounge and canteen plus entertainment area

  • Great offices in IT park with outdoor private terrace overlooking Cebu City

Join our Operations Team as a Technology Solutions Lead. A very competitive salary package with opportunities for career growth awaits the successful candidate!

 

Job Description:

  • Directly report to Operations Director and will be responsible for the identification, setup, and implementation of CRM, applications, softwares, phone systems, and other tools related to call center operations.

  • Liaise with the IT Team, Management, and clients to ensure technical requirements are met.

  • Effectively lead the documentation of system requirements and solutions in each campaign.

  • Implement proposed solutions using development experience and integration knowledge.

  • Configure and ensure software changes to campaigns to assist in business organizational changes.

  • Closely work with all stakeholders in developing the BCP of each campaign.

Requirements:

  • 5+ years of relevant work experience

  • Graduate of Engineering, Information Technology, or other related field

  • Deep understanding of business technology Dialer, CRM, Ticketing Systems as well as software integration and implementation

  • Strong oral and written communication skills, including process documentation

  • Strong analytical, problem-solving, negotiation, task and project management, and organizational skills

  • Ability to prioritize, escalate and lead efforts on complex client requests

  • SQL, HTML, JAVA Script, APEX coding experience is a plus

Work Schedule: Night Shift

How to Apply


Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

 

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

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