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Network Operations (NOC) Manager

Managerial / Supervisory
Established in 2020
11-50 Employees
Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: June 27, 2022
Job ID: 399987




Job Description


This position provides overall direction and leadership to the operational activities
of the 4IT NOC Department (Network Operations Center).
The ideal candidate will have solid management skills and a track record for leading small teams in a highly technical, process-driven environment.

Responsibilities will include:

  • Manage a team of 4-8 technical staff members

  • Oversee NOC operations whose responsibilities include patch management, monitoring, alerting and escalations, and documentation of systems including infrastructure and applications in our private and public clouds

  • Develop key dashboards for transparency of reporting uptime and other metrics as identified

  • Work with internal teams to expand security solutions such as SIEM, Vulnerability testing, etc.

  • Implement processes for monitoring/ alerting, systems maintenance and change control, and for automation opportunities

  • Ensure that up-to-date technical documentation exists for all services provided to our teams and take ownership for reporting

  • Identify root cause on severe network infrastructure issues in order to plan for future prevention and service improvements

  • Candidate will be an agent of change within the organization seeking to close any gaps between technical issues and business communications, and help drive improvements through various teams

  • Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training

  • Responsible for overseeing all administrative tasks, such as employee reviews, time sheets, expenses, etc.

4IT Inc. offers competitive benefit package including:

  • Fixed weekend off

  • Following Regular Philippine Holidays

  • 3-month probationary period

  • Seventeen (17) days Paid Time off after regularization

  • One (1) day birthday leave on any day within employee’s birth month

  • Php 5,000 Birthday Cash Gift

  • HMO upon hiring including primary dependents

  • Quarterly bonuses

  • Annual Performance review salary

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