Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX:

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 26 years of experience and more than 340+ industry awards

What is your mission?

Creates and executes the strategy and delivery plan for the development of all leaders including high potential employees
Supports the organization's Talent Review, Succession Planning and Continuous Development by developing programs that narrow competency gaps
Provides coaching and mentoring to our leaders
Evaluates, and monitors the performance and quality standards of Leaders
Manages resources and schedules for delivery of all programs and projects
Oversees and manages the internal development of leaders and high potential employees
Performs training needs analysis
Tracks course feedback for relevance and impact. Makes recommendations to Manager on changes to existing programs or development of new courses
Collaborates and coordinates with other training department staff or external resources to conduct training on specific subject matters
Ensures Training Evaluation is conducted for every training done
Interacts with Leaders throughout the organization to assess impact and needs

Who are we looking for?

Vocational Degree or at least 2 years in College
4 years of experience in BPO or similar environment
Minimum of 2 years on a lead/supervisory capacity
Experience in conducting Leadership Training and/or Product Specific Training for at least 3 years
3+ years prior experience in developing policies, process documentation, training and communication materials
Strong problem solving and decision making abilities
Extensive knowledge of analyzing training needs and implementing performance gap analysis
Above average English oral and written communication skills is a must
Strong Facilitation skills using Adult Learning Theories
Ability to design modules catering to all types of learners
Ability to measure training results using participant’s Reaction, Learning, Behavior and ROI
Ability to collaborate with other departments to identify training opportunities
Strong Client liaison skills particularly on Learning and Development
Experience with Learning Management System (LMS) is a plus
Strong computer and software skills
Candidates must be willing to work rotating shifts
Candidates must be willing to be based in Iloilo City

ILOILO

Training Lead (Online Streaming Account) - Iloilo

Managerial / Supervisory

TDCX

With Business Certificates

Established in 2014

Buhang, Iloilo City, Iloilo

Total vacancies for this job title: 1

Posted On: April 8, 2022

Job ID: 399484

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