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Non-Voice Agents ( Email Support) - Get 25K Salary Package!

1 Year or Less
With Business Certificates
Established in 2014
51-200 Employees
10/F, i1 Bldg, Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 12, 2022
Job ID: 397720

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Details

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Non-Voice Agents (Email Support) to start ASAP!

 

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

 

Checkout our Facebook page: www.facebook.com/selectvoicecomph

 

What we offer:

  • Starting salary of Php 25,000* (inclusive of account-specific allowances)

    *if hired for our newspaper subscription account

Enjoy the following benefits:

  • Medical / Dental coverage (HMO)

  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

  • Career development

  • Life insurance program

  • Vacation and family leave programs

  • Annual salary increase based on performance

  • Quarterly team outing

  • Free flowing coffee and hot chocolate

  • Family atmosphere

  • Cozy sleeping lounge and canteen plus entertainment area

  • Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

 

Heed their call:

"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."

 

Responsibilities:

  • Answer customer inquiries regarding subscriptions via email

  • Attend to billing concerns

  • Resolve billing disputes

Desired Skills & Knowledge:

  • Must have at least 1 year of Email Support experience in Customer Service

  • Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills

  • Adherent to email SOP and KPIs for response times and online availability

  • Keyboard skills required (typing speed of at least 45 WPM)

  • Previous experience with subscription service industry is a plus

  • Must have a high degree of professional ethics, integrity and a team player

  • Strong computer skills including internet and Windows/Mac-based applications

  • Strong administrative skills

  • Understanding of the American consumers’ mentality is a plus

  • Supports the mission of “Truth & Tradition"

  • Energetic, fun and confident personality

  • Willing to work nights and weekends

  • Willing to attend training on-site

Work Schedule: Night Shift

How to Apply


Interested candidates may send an updated copy of their resume to jobs@selectvoicecom.com.

 

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

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