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Customer Service Representative

2 to 4 Years
With Business Certificates
Established in 2013
51-200 Employees
Ayala Center Cebu, Bohol Street, Cebu Business Park, Lahug, Cebu City, Cebu
Total vacancies for this job title: 3
Posted On: January 15, 2022
Job ID: 394991




  • Receives incoming client calls and sets up appointments.

  • Sends out correspondence, including retainer agreements.

  • Uses discretion and independent judgment in handling client calls

  • Uses software to enter all case and client details, and maintains detailed logs and task history within the database

  • Conveys accurate information to clients with regard to different case types with confidence and assurance

  • Sets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential client

  • Demonstrates ability to converse with varying client personalities to collect pertinent details

  • Performs work in a detail oriented and methodical manner

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