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Technical Customer Support

1 Year or Less
Established in 2017
11-50 Employees
Unit 9, 3rd floor, North Atrium, Highway, Guizo, Mandaue City, Cebu
Posted On: January 14, 2022
Job ID: 394981

Details

HIVE GROUP BPO PHILS INC.

 

Is currently looking for:

 

TECHNICAL CUSTOMER SUPPORT

 

Job Description Summary:

  • Providing technical support / problem resolution thru phone /chat.

Duties and Responsibilities

  • Troubleshooting a variety of technical and non-technical issues customers are having with their usage of the app

  • Answer incoming communications from customers

  • Maintains up to date level of product knowledge

  • Resolve Customer's queries and requests in an appropriate and timely manner

Job Requirements:

  • Graduate of any degree

  • At least 1-2 years relevant experience in customer service and technical support

  • Experience within services for accounting or SAAS would be a great benefit.

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