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German, French, Italian, Mandarin, Spanish and Polish Bilingual

₱70,000 - 80,000 per month
2 to 4 Years
Established in 2016
51-200 Employees
Luz, Cebu City, Cebu
Total vacancies for this job title: 10
Posted On: January 19, 2022
Job ID: 394945

Details

Job Specialization: Customer Service

 

YOUR OUTSOURCING EXPERTOfficePartners360 is a specialized outsourcing company focused on providing custom back office and customer service solutions for medium-sized to Fortune 500 businesses.

OP360 is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

We're looking for Bilingual Agents

Should be fluent and proficient in both English and one of the languages listed above.

 

What will you do?

  • Respond to Customer requests (by phone, email)

  • Examine and resolve customer service issues

  • Addressing customer complaints in a professional and courteous manner

  • Communicating changes, updates, delays, or complications with customers

  • Process orders and resolve payment, refund, and billing issues

  • Develop and execute sales campaigns using various sales tactics and focused messaging

  • Establish and leverage strategies with existing partners to gain market share

  • Work in a consultative manner to ensure expectations and success are achieved

  • Achieve performance metrics and consistently hit quota

  • Ensure all business processes and policies are followed with precision, including but not limited to systems use, sales methodology, communication standards, etc.

  • Troubleshoot small technical setup issues or route them to relevant teams.

  • Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale

  • Own individual and team revenue quota for hardware and software products

Desired Attributes for success:

  • Minimum 1 years sales, relationship management, customer experience, or other transferable, experience with 2 years preferred

  • Achieve success in a quota-driven, client-focused team sales environment

  • Communicate effectively, written and verbally, with accounts, customers, and management

  • Adapt to change, learn quickly, and perform with strong business acumen

REQUIREMENTS FOR WORK FROM HOME SET-UP

  • Must have HD monitor

  • Must have at least 8GB RAM

  • I5 / Ryzen 5 or equivalent processors

  • Noise Cancelling Headset

  • Stable internet connection with at least 20Mbps (must provide screenshot of speed test)

Enjoy these awesome benefits when you join us as a Bilingual Customer Care Specialist:

 

  • HMO Benefits after 6 months

  • Meal and Transportation allowance

  • Career Advancement opportunity 

  • Competitive salary

  • Monthly performance incentives

  • Allowances

  • And Many More!

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