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Membership Support Associate

1 Year or Less
With Business Certificates
Established in 1976
2-10 Employees
The Crossroads, Gov. Cuenco Avenue, Kasambagan, Cebu City, Cebu
Posted On: January 13, 2022
Job ID: 394828




Is currently looking for:




Job Description


As a successful Member Support Associate, your responsibilities will include (though will not be limited to):

  • A full understanding of our products, services, and offerings, including the operational framework that allows us to deliver our products, services, and offerings

  • Taking ownership of the interaction platform and being the primary point of contact for inbound member questions and requests

  • Providing members with exceptional service by understanding their requests and offering thoughtful, timely, and effective solutions

  • Working side-by-side with the on-site Management team to ensure members’ requests are being met

  • Liaising with cross-functional departments such as billing, facilities, security, IT, and digital support if request requires cross-functional collaboration

  • Preparing and delivering reports to key stakeholders to better understand patterns, escalations, and areas of strength and improvement

  • Escalating urgent requests and questions to appropriate stakeholders and working collaboratively towards a resolution and effective service recovery

  • Consistently communicating feedback and suggestions to key stakeholders to improve processes and member experience

  • Thinking critically around the services and support and challenging the status quo to drive member satisfaction

Experience and Requirements:

  • At least 1 year of customer service related work experience in a medium to high growth company and/or entrepreneurial environments

  • Excellent communication, writing, and presentation skills

  • Excellent organizational and multitasking skills

  • Experience using cloud-based software platforms; technologically savvy.

  • Proficient with GSuite and other task managing platforms. 

  • Have at least one year of hands-on experience in office administration, file management, and encoding tasks.

  • Basic accounting and bookkeeping knowledge is an advantage.

Who You Are and Key Competencies:

  • Demonstrate responsibility, accountability, empathy, and high emotional intelligence

  • Ability to think critically and analytically to offer proactive ideas and solutions that influence change

  • Genuine care for people and patience in hearing member concerns, requests, and questions knowing you have the opportunity to shape their experience

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