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Family Support Specialist

1 Year or Less
With Business Certificates
Established in 1998
51-200 Employees
7/F Cebu IT Tower 1, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: May 27, 2022
Job ID: 394779




Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!


Community Brands K-12 is a family of dedicated, education-focused software and service companies working closely with more than 4,000 schools to help them thrive in today’s diverse education environment. We are passionate about education technology, and believe by working together, we can deliver the best solutions for our schools.


As part of our continuous growth, we are seeking for a FAMILY SUPPORT SPECIALIST who is responsible to provide general support to end users (families).


In this role you’ll:

  • Possess and maintain a working knowledge of the Financial Aid, Tuition Management, Admissions, and Enrollment processes both from a parent's and school's point of view to help them complete the processes as it pertains to the product

  • Respond to customer inquiries by telephone, chat or e-mail to provide non-technical problem resolution

  • Resolve routine and basic problems and communicates solution or requested information to the customer

  • Assist with customer de-escalations

  • Analyze a customer's service needs and refer to other service or technical departments for follow up as needed

  • Meets or exceeds expected activity and outcomes goals/KPI’s

  • May utilize a customer relationship application or database to record activities and research product information

  • Works under the close direction of senior personnel in the functional area

Other qualifications:

  • College Degree preferred or has completed 2 years in college

  • Experience working in customer service preferred

  • Possesses a moderate understanding of general aspects of the job

  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

  • Demonstrate ability to learn and understand basic office software applications

  • Excellent verbal and written communication, organization and follow up skills

  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary

  • Ability to work effectively within a fast-paced, deadline-driven environment

  • Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information

Good People, Doing Good Things


Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!


At Community Brands, a great company awaits you...

  • Market-Competitive Compensation

  • Generous Allowances and Benefits

  • Quarterly Performance Bonus

  • Flexible Planned Paid Time Off

  • Annual Leave Credit Conversion

  • Medical Insurance

  • Dependents' HMO Coverage

  • Dental Coverage

  • Comprehensive Life Insurance

  • Casual Environment

  • Purpose Driven Culture

  • Work-life Balance

  • Passionate about Community Involvement

  • Equal Opportunity Employer


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