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IT Helpdesk Staff

No Experience
With Business Certificates
Established in 2007
51-200 Employees
Carmel Drive, Kalubihan, Talamban, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: January 12, 2022
Job ID: 394761

Details

VISMOTOR CORPORATION, the fastest growing dealer in motorcycle industry, with its corporate office at Talamban, Cebu City. A fast growing group of companies that includes GLOBAL CREDIT LENDING CORPORATION and WILSAM CORPORATION. It is a diversified stable of businesses engaged in varied pursuits including trading and financial services.

 

The VISMOTOR GROUP is poised to take on more growth, charting very ambitious undertakings; riding on the robust economy, ample business opportunities, borderless economies, leveraging on the strength and talent of its PEOPLE and MANAGEMENT.

 

Qualifications:

  • Bachelor's Degree in information technology or similar field.

  • Familiarity with helpdesk operations is plus.

  • Excellent customer service skills.

  • Strong verbal communication and problem solving skills.

  • at least 1 year experience in desktop support is and advantage.

  • knowledgeable in Windows 7/10 operating systems.

  • adept in text editors, spreadsheets, presentations, and etc.

  • knowledgeable in internet technologies, browsers, emails, instan messaging

  • Good accurate records keeping.

Brief Job Description:

  • Act as first- line contact and respond to calls and emails from employees seeking help with IT- related issues.

  • Maintain a high level of courteous customer service at al times

  • Responsible for the ongoing maintenance and future planning needs of the company's desktop environment

  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.

  • Diagnosing and solving hardware/ software faults or issues.

  • Taking call and logging end user's queries.

  • Accessing computers remotely to resolve any problems

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