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Customer Service Representative / Client Analyst

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 2018
11-50 Employees
2nd Floor, ALDC Bldg. (Above Metrobank Mambaling), Mambaling, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: January 20, 2022
Job ID: 394718

Details

CSR / CLIENT ANALYST

 

Serve as a production coordinator who oversees progress of ongoing projects while becoming an author’s point of contact between designers and other service fulfilment groups. Addresses and solves problems that may occur during or after a book publication process.

 

Duties and Responsibilities:

  • Saving necessary author and book information into the database, including an author’s contact information, service selections, and special instructions

  • Answering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standards

  • Promoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs.

  • Communicating with authors via telephone, email, and/or postal mail regarding the status of the book production process

  • Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questions

Qualifications and Requirements:

  • Entry level to 1- to 2- years’ experience in customer service

  • Excellent communication skills, both verbal and written

  • A bachelor’s degree (preferred) or associate degree with relevant experience

  • The ability to break down complicated process steps into information an author can easily understand

  • A pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environment

  • A keen eye for detail and strong organizational, time management, and problem solving skills

We Offer:

  • Competitive Salary & Benefits + HMO

  • Performance Incentive Packages

  • Transportation Allowance

  • Growth & Advancement Opportunities

 

GREAT NEWS!

 

Book Right Solutions will have a 2-day CAREER EXPO (Job Fair) on January 17 & 24, 2022 at 9AM - 5PM.

 

Come visit our office at 2nd Floor, ALDC Bldg., Brgy. Basak San Nicolas, Cebu City (Landmark: Above Metrobank Mambaling) and take your slot for a 1-day hiring process only.

 

First 20 APPLICANTS will receive free lunch and drinks. HURRY!!! Join our team now!

How to Apply


Join us by:

 

Applying to this job posting with your resume/CV attached or send your updated resume at rightsolutions40@gmail.com

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